The Intake Process
1. Call us at 603-760-1942 to request an intake.
You will be directed to leave us a detailed message with your full name and phone number, the child’s full name, date of birth, and primary insurance ID number, as well as a brief explanation of the reason for seeking treatment. We will contact your insurance carrier to determine if your plan is covered and to check your benefits. Dave at the front desk will then contact you to explain your benefits, including any financial responsibility you may have, and to gather any additional information needed to ensure that our program is a good fit for your child’s needs. Please note that we receive a high volume of intake requests and respond to them in the order they are received, typically within 24 – 48 hours.
If your child is highly anxious about starting our program or unsure if he or she is willing to attend, we encourage you to do a walkthrough of our office prior to scheduling an intake. A walkthrough is a brief (15-30 minute) tour of the facility and opportunity to meet our staff and ask questions. Walkthroughs are conducted most days of the week before clients arrive at noon.
2. Complete Intake Forms
We ask that all clients with access to email complete their intake paperwork electronically via our client portal, prior to arriving for their intake appointment. After scheduling your intake, will receive a welcome email with a link to register for a free client portal account. Registration is easy—simply create a username and password. You will receive a second email with a link to your intake forms, which will allow you to log in to the portal, electronically sign, and submit all of your intake forms. Please be aware that the Adolescent Health History form is lengthy (45 minutes to complete, on average) and must be completed before we can begin your intake appointment. If you have any questions about intake forms, please contact Dave at our front desk.
3. Attend the Intake Appointment
When you arrive for your intake, we will first ask your child if he or she is willing to attend our program, because it is 100% voluntary. If so, we will then take a copy of your insurance card, have the child complete a brief pre-assessment, and have the parent/guardian complete any necessary forms. The child and parent/guardian will then meet individually and together with either Cerissa Desrosiers, our Clinical Director, or Danielle Korta, our Medical Director, while Jessica Hannon sits in to take notes. During the interview, the clinician will ask questions about your child’s symptoms to make preliminary diagnoses, assess the child’s safety, and determine if he or she meets criteria for our level of care. If your child is admitted to PHP, he or she will have the opportunity to start that day or the following day. The appointment lasts an average of 90 minutes.